Privacy policy

Drivers

Once you register and use our services, either via the Website or the Application (hereinafter together referred to as the "Services"), we collect and process certain personal data about you. This Privacy Policy explains what personal data we collect from you and for what purposes, as well as providing information about how such data is used and the rights you are entitled to with respect to the data processing we carry out.

In accordance with this Privacy Policy, "Personal Data" means any information relating to an identified or identifiable natural person, as defined by the relevant applicable law. For all due purposes, an "identifiable natural person" is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

This "Privacy Policy - Drivers" applies to the collection and processing of personal data that we collect namely from Drivers, transport companies or other partners using our Services ("you"). It does not apply to personal data relating to the Client Users of our Services, who fall under the Privacy Policy - Clients.

Transcovo a simplified joint-stock company, with its head office at 4 Place du 8 mai 1945 - Immeuble Le Hub, 92300 Levallois-Perret; registered at the Commercial Registration Office of Nanterre under the number 532 112 315 and, jointly with its subsidiary company, Transopco UK Ltd, a private limited company with share capital, with its head office at 51 Eastcheap, London EC3M 1JP, UK, organized under the laws of the United Kingdom, registered at the Commercial Registration under the number 11 43 58 87, ("we"), are the joint data controllers of your data, more specifically:

Transcovo both determines general administrative, legal, financial and marketing guidelines for the Services, including in the United Kingdom, and manages all technical aspects, including storage and processing of your data; and,

Transcopo deals with administrative and marketing issues related to commercial communication and promotional activities in the United Kingdom.

Summary

Purpose/Activity

Services Operations

(a) To open your account

(b) To provide you with booking Services

(c) To calculate fare prices for the Services

(d) To provide you with a quotation for Services

(e) To connect you with a Client

(f) To manage and, if any, to recover payments, fees and charges

(g) To handle complaints, disputes and claims

(h) To deal with lost property enquiries

Services Improvement

(a) To use data analytics to improve the Services, marketing, customer relationships and experiences

(b) To use data analytics to improve security of our system

Internal Management Services

(a) To combat fraud

(b) To use data analytics to administer our system, to prevent, remedy any malfunctions affecting Services

(c) To use data analytics for statistical purposes, in order to enhance our research and developments operations

Commercial Communication & Promotional Operations

(a) To notify you of offers, promotions or other commercial information (e.g., new city) relating to our Services

(b) To enable you to partake in our loyalty scheme, prize draws, competitions or to complete surveys

(c) To monitor, understand and manage your participation or the effectiveness of the advertising we serve to you

Satisfaction Rating

Customization

(a) To deliver relevant Services content and advertisements

(b) To make suggestions and recommendations to you about goods or services that may be of interest to you

Transmission to third parties

(a) To Clients Users

(b) To public authorities in response to a specific request

(b) To other third parties

Type of data

Services Operations

(a) Identity

(b) Passenger transport activity, incl. banking and insurance

(c) Location

(d) Rides

(e) Transaction

(f) Technical and browsing data

Services Improvement

(a) Identity

(b) Technical and browsing data

(c) Usage

Internal Management Services

(a) Identity

(b) Banking

(c) Transaction

(d) Technical and browsing data

(e) Profile

(f) Usage

Commercial Communication & Promotional Operations

(a) Identity

(b) Profile

(c) Usage

(d) Marketing and Communications

Satisfaction Rating

(a) Identity

(b) Rating

Customization

(a) Identity

(b) Technical and browsing data

(c) Usage

(d) Marketing and Communications

Transmission to third parties

(a) Identity

(b) Banking

(c) Location

(d) Rides

(e) Transaction

(f) Technical and browsing data

Lawful basis for processing

Services Operations

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to provide booking services to Clients Users and to recover payments due to us)

(c) Consent for Location Data

(d) Necessary to comply with a legal obligation

Services Improvement

Necessary for our legitimate interests (to study how Clients Users and Drivers use our Services, to improve our knowledge of Clients Users and Drivers needs and interests, to improve IT security)

Internal Management Services

(a) Necessary to comply with a legal obligation

(b) Necessary for our legitimate interests (for running our business, provision and administration of IT services, network security)

Commercial Communication & Promotional Operations

Necessary for our legitimate interests (for growing our business)

Satisfaction Rating

Necessary for our legitimate interests (to encourage improvements in the Services)

Customization

Consent

Transmission to third parties

(a) Necessary to comply with a legal obligation

(b) Necessary for the third parties’ legitimate interests as Clients Users (only Identity, Rides and Transaction) or employers (only Identity, Rides and Transaction)

(c) Consent for other applications, social network plug-in or websites

Personal data collected

Personal data you provide us. We collect the personal data that you provide directly to us, including while signing up to and modifying your account, as well as when using our Services. The categories of data concerned are as follows:

Personal data collected when using our Services. We also collect other types of personal data about you when you use our Services. The categories of data concerned are as follows:

Personal data disclosed by third parties:

We use the personal data we collect for several purposes:

Sharing of personal data

We may share your personal data with:

We may also share your personal data with other companies, particularly in the context of merger, acquisition, sale of assets, or restructuring operations, subject to your prior notification and absence of opposition, in accordance with the applicable law.

More generally, we may share your data with any other third party, subject to your prior notification and to your absence of opposition or explicit consent, in accordance with the applicable law.

Cross border Transfers outside the European Union/UK

Some of our service providers for the purposes of Internal Management Services as well as of Commercial Communication and Promotional Operations being located outside the European Union, personal data collected may then be transferred to countries outside the European Union/the United Kingdom, in particular in the United States, whose legislation on the protection of personal data differs from that of the European Union/the United Kingdom. In the event that the recipient country does not ensure a level of data protection equivalent to that of the European Union, Transcovo and Transopco undertake to take all required measures, either on the basis of an adequacy decision, in particular with US Privacy Shield certified companies, or, in the absence of such a decision, on the basis of appropriate safeguards, such as binding corporate rules, standard contractual clauses adopted by the European Commission, a code of conduct or a certification mechanism duly approved by the relevant authority, the communication of which can be obtained by sending an e-mail to the following address: dpo@kapten.com.

Authorisation mechanisms for mobile devices

The operating systems of the most commonly used mobile devices have a specific authorisation mechanism relating to certain data: location sharing, notifications, access to contacts, camera, etc. When you use our Services through a mobile device, you will be asked to give us your permission, in particular with regards to your location data. For more information, we recommend you to consult the documentation made available by the operating system publisher of your mobile device.

Specifically in what concerns to location, please note that if you turn off the satellite location sharing of your mobile device, you will no longer be able to use our Services as a Driver. In fact, access to this information is considered critical to the operation of our Services.

Storage period for your personal data

Your personal data will be stored in active files or systems only during the period of time necessary to fulfil the purposes for which they were collected, in accordance with the applicable law. That is:

As a rule, for all your data: until the removal of your Driver account from our Services;

Specifically for purposes of electronic marketing, we may keep your email address, as well as your first and last name for a maximum period of three years after your latest ride through our Services, without prejudice to the possibility of exercising your right to object at any time.

If you later decide to oppose the processing of your data for such purpose, we may retain your data for the period of time required to comply with your decision (and to provide evidence of such compliance), upon which your data will be deleted, unless it is necessary for any other purposes (e.g., the use of our Services).

For any other type of processing, we keep the personal data collected throughout our entire business relationship and, upon termination, for the maximum periods permitted by law that is three years for commercial purposes, as well for evidence and accounting purposes for a period of time not exceeding the relevant statutes of limitation. In any case, your data may be archived for the duration of the applicable requirements.

Your rights regarding your data

In accordance with the applicable law, you have, if necessary after providing a valid identity document, a right to access, where appropriate, to data portability, to rectification, to restriction of processing, to withdraw consent and to erase data concerning you and a right of objection to the processing of such data, although possibly subject to legitimate and compelling reasons that may require such processing of the data, you may also set the rules regarding the destination to be given to your personal data in the event of death. These rights may be exercised directly either with Transopco by email at the following address: dpo@kapten.com or with Transcovo by simple letter to the following address: 4 Place du 8 mai 1945 - Immeuble Le Hub, 92300 Levallois-Perret.

If you feel able, you can contact your local data protection authority if you have concerns regarding your rights under local law.

Changes to the Privacy Policy

We may change this Privacy Policy from time to time. Therefore, we recommend that you visit this page periodically. In the event of a significant change in the conditions of collection and processing of your personal data, we will notify you directly by email or via a specific note within our Mobile Application or on our Website.

Contact

In order to exercise your above mentioned rights and for any other question, you may contact us through the following ways:

Email: partners@kapten.com

Mailing address: Transopco UK Ltd, 51 Eastcheap, London EC3M 1JP, UK

Or

Email: dpo@kapten.com

Mailing address: Transcovo SAS - Chauffeur Privé, – Service Partenaires - 4 Place du 8 mai 1945 Immeuble Le Hub – 92300 Levallois-Perret.

Or

Website : www.kapten.com/uk